Privacy Policy

We collect information you provide directly to us — such as your name, email address, mobile number, date of birth, and the reason for your visit — when you create an account, book an appointment, or contact us. With your consent, we also collect health information relevant to your care, including symptoms, consultation notes, prescriptions, and visit summaries.

We automatically collect limited technical data (such as device type, browser, and IP address) to keep the service secure and working correctly.

We use the information we collect to:

• Schedule, confirm, and remind you about appointments;
• Provide medical consultations and maintain your records;
• Send transactional emails such as booking confirmations, visit summaries, and password resets;
• Respond to your enquiries and provide customer support;
• Operate, secure, and improve our services; and
• Comply with legal and regulatory obligations.

We do not sell your personal information. We share it only as needed to provide care and run the clinic — for example, with the treating doctors and authorised clinic staff, and with service providers who process data on our behalf (such as our hosting, database, and email delivery providers) under appropriate confidentiality obligations.

We may disclose information when required by law, to protect the rights and safety of patients and others, or in connection with a business transfer.

We implement administrative, technical, and physical safeguards designed to protect your information, including access controls enforced at the database level and encryption in transit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We retain your information for as long as your account is active or as needed to provide care, and thereafter for the period required to meet our legal, regulatory, and medical record-keeping obligations.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

We use essential cookies to keep you signed in and to operate the service securely. You can control cookies through your browser settings, though disabling them may affect functionality.

Our services are intended for use by adults. Where we provide care to minors, a parent or legal guardian must create and manage the account and consent to the collection of the minor’s information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and material changes may be communicated to you directly.